DUTIES include the following:

-Interview customers over the phone with multiple types of system/applications errors following specific guidelines on call processing, prioritizing, and escalation procedures.
-Log in or assign issues to the appropriate coordinator, technician or systems specialist.
-Ensure that problems are promptly addressed, documented and rectified, accurately and on time, with the proper follow-up and professional customer service.
-Develop customer service and technical skills.


BACKGROUND/EXPERIENCE:

-Some college or technical training;
1+ years of experience in Help Desk, Call Center or customer service experience would be an asset;
-Fluency in: English and Dutch