Management Information


and Reporting


nr_ref: INFO/RST/23/06/161c

Miejsce zatrudnienia: Krak�w woj. ma�opolskie

Job description:

The purpose of this role is to provide Management Information on the performance of Service Management services; such that GO are clearly informed on the volume, quality and cost of these services. The role will need to interface with the Tools Configuration and Support team as necessary to develop changes as required to Remedy Reports. The role will also need to interface closely with Service Level Management - to provide the necessary information to assess compliance to Service Level Agreements where these exist. The person will be responsible for:
• Providing the agreed set of regular reports by the agreed dates (weekly and monthly )
• Supporting the Incident and Problem management team in the presentation of trend information
• Taking an active interest in the reports generated, seeking to identify trends or inconsistencies between data

 

Capabilities:

• Minimum 2 years experience in the analysis and presentation of IT performance related Management Information
• Good English language skills
• ITIL certification desirable (Green Badge Level)


Language Requirements:
• Good English written and oral skills.
Application language:
• All applications must be submitted in English
 

If you feel comfortable with all mentioned requirements, please apply by using our  website  or email: [email protected]

Prosimy o dopisanie nast�puj�cej klauzuli: "Wyra�am zgod� na przetwarzanie danych osobowych zawartych w mojej ofercie pracy dla potrzeb niezb�dnych do realizacji procesu rekrutacji (zgodnie

z ustaw� z dn. 29.08.97 o ochronie danych osobowych Dz. U. Nr 133 poz. 833). "