Remedy Support Technician


nr_ref: INFO/RST/23/06/160c

Miejsce zatrudnienia: Krak�w woj. ma�opolskie

Job description:

• The role involves providing day-to-day administration and operational support of the Remedy application and
  technical enviroment
• Additionally there is the requirement to develop small scale fixes to resolve operational issues and developing
  minor enhancements to the system, so a good understanding of Remedy development is required.
• Most major development of the Remedy aplication is outsorced to a third party changes and perform/co-
  ordinate all testing for sign-off of the development
• All Remedy implementation activities are undertaken or managed by the Tools Support team.
 

Capabilities:

• Remedy Action Request System 5 or 6 administration (4 years)
• SQL (2 years) •
   Good awarness of high quality service management
• Excelent knowledge of the Remedy technical enviroment with the ability to analyse, design and implement changes
• Strong IT background, including familiarity with Microsoft Windows 2000
• Articulate and able to deal with technical and non technical staff at all levels
• Good commercial awarness, ideally including some experience of supplier management
• Good project management skills, including the ability to handle multiple projects and flexibility in adjusting work
  schedule to meet project needs.


Educational Requirements:
• Minimum secondary education.
Language Requirements:
• Good English written and oral skills. Experience in working within an English speaking environment an advantage
Application language:
• All applications must be submitted in English
Additional information:
• Flexible, well-motivated team player, ability to work under pressure

If you feel comfortable with all mentioned requirements, please apply by using our  website  or email: [email protected]

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