SMC Incident Manager



nr_ref: INFO/SMC/23/06/158c

Miejsce zatrudnienia: Krak�w woj. ma�opolskie

Job description:

• Accountable & responsible for the Incident & Problem Management process
• Responsible for building effective networks with suppliers, resolve groups, service domains, Change
  Management and other key stakeholders who impact or are impacted by the Incident management process
• Work closely with Service Domain, Incident and Problem Management functions, to raise Problem Records as
  required and encourage the creation of an ongoing communication of Known Errors
• Ownership of global Incident and Problem Management data
• Manage and monitor open incidents through to resolution and closure, recognize and take control of unallocated
  incidents, checks incidents for correct prioritization, quality check
• Produce post incident reports and identify trends
• Provide guidance and assistance to Service Desk
• Set up and chair lessons learnt sessions following major incidents

Capabilities:

• Minimum 3 years’ business experience in IT, with emphasis on operational management
• ITIL certification (Red Badge level)
• Managerial experience
• Good team and people orientation
• Good interpersonal and influencing skills
• Ability to work shifts (24*365)

Language Requirements:
• Excellent oral and written English language skills Application language
• All applications must be submitted in English

If you feel comfortable with all mentioned requirements, please apply by using our  website  or email: [email protected]

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